Terms & Conditions

Below is the Kenny Wallace Dirt Racing Experience Terms & Conditions. If you have any questions that are not answered here, please contact us at 855-227-8789.

By nature, the Kenny Wallace Dirt Racing Experience is an outdoor event and dates are subject to change due to inclement weather. Therefore we urge customers taveling long distances to make refundable travel arrangements. THE KENNY WALLACE DIRT RACING EXPERIENCE IS NOT RESPONSIBLE FOR ANY INCURRED LODGING OR TRAVEL EXPENSES PERTAINING TO ANY CANCELLED EVENT.

Inclement Weather Policy

The Kenny Wallace Dirt Racing Experience reserves the right to cancel any event due to inclement weather. Cancellations may be announced anywhere from 1 hour to 72 hours prior to the start of the event. Participants will be notified as soon as the event is cancelled by phone and/or email using the contact information on file. While KWDRE will make every attempt to notify you about a cancellation, the final responsibility will fall on the customer to call and find out about an event status. If it is necessary to cancel an event due to safety concerns caused by inclement weather, we will do our best to accomodate your re-scheduling preferences up to 1 year from the date of your event. To check on the event weather status please call 855-227-8789.

 

ON TRACK CONTACT INFORMATION FOR EACH EVENT IS POSTED ON THE HOME PAGE OF OUR WEBSITE 24 HOURS BEFORE EACH EVENT. PLEASE CALL THAT CONTACT NUMBER PRIOR TO HEADING TO THE TRACK FOR THE LATEST EVENT STATUS.

Scheduling & Re-Scheduling

Please be aware that we have a limited amount of dates at each location. Times are filled on a first come, first serve basis. We will do our best to accomodate your scheduling preference. If you need to re-schedule a booked experience outside of 30 days of your event, you may do so free of charge. In the event you need to re-schedule your experience within 30 days of your event date a re-scheduling fee will apply. The Fee will be equal to half of your package value. The one exception is for a documented medical situation which prohibits the customer from participating in the racing experience.

 

Vehicle Damage

You are responsible for your health insurance. You are financially responsible for all damage caused to the car due to driver error/negligence. A Vehicle Protection Plan is available for $60.00. If you purchase this plan the maximum repair cost you would be required to pay is $1000. All payments for damages must be paid at the track at the time of the incident. Due to the quality of the training and cars, damage is rare. Drive participants may opt to purchase the Vehicle Protection Plan in advance, or at the track the day of your event.

 

SD Card Video Policy

If you purchase the “Video” option for your racing experience, you are responsible for verifying that your video recorded properly at our laptop station prior to leaving the track. If there is an issue with your video you must bring it to the attention of an KWDRE Employee so that we know about the issue and can take appropriate measures to repair the issue/compensate or refund at the track. ONCE YOU LEAVE THE TRACK WITH YOUR SD CARD, ALL SALES ARE FINAL AND NO REFUND WILL BE ISSUED FOR THE VIDEO.

Refund Policy

Your racing experience ticket is fully transferable, assignable and sellable. The ticket is NON-REFUNDABLE and generally can not be refunded; however, exceptions may be available under the following circumstances:

  1. Physician documented inablility to participate in a racing experience for a period of 1 year or more.
  2. If you are active military and your service prevents you from participating.
  3. Death of the participant or immediate family member.

All refund requests must be submitted by email to reservations@dirtracewithkenny.com. If you do not have access to email you can request a refund by mail to:

C/O Kenny Wallace Dirt Racing Experience
65 Patterson Ave.
Pawtucket, RI 02860

All approved refund requests will be processed within 10 business days.

Kenny Wallace Dirt Racing Experience reserves the right to modify the Terms & Conditions at anytime.

 

Updated 1/24/14

 

Kenny Wallace Dirt Racing Experience reserves the right to make changes to the terms and conditons at any time. Any changes will be posted on terms page on our website. http://www.dirtracewithkenny.com/terms